Cancellations, Returns, and Refund Policy

General Policy Overview

This Cancellation and Refund Policy outlines the conditions under which customers may cancel orders, return products, or request refunds for purchases made from State of Readiness or through soreadi.com.

Product Returns

2.1 Eligible Products

The following categories of products are eligible for return:

  • unopened, unused items in original packaging
  • items with manufacturer defects
  • products received damaged or different from the original order

2.2 Non-Returnable Items

The following items cannot be returned or refunded:

  • consulting and reports
  • personalized or made-to-order (customized) products
  • services that have been initiated or completed
  • perishable goods
  • hygiene-related items
  • digital products

Return Process

    3.1 Return Authorization

    All returns require a Return Merchandise Authorization (RMA) number

    • customers must request an RMA within 14 calendar days of product receipt
    • RMA requests must be submitted through our official customer support channels

    3.2 RMA Request Requirements

    To obtain an RMA, customers must provide:

    • original order number
    • reason for return
    • photographic evidence of product condition (for damaged or defective items)

    3.3 Return Shipping

    Customers are responsible for return shipping costs unless the return is due to our error. Items must be returned in original packaging with all included accessories.

    Refund Processing

    4.1 Refund Methods

    • refunds will be processed to the original payment method
    • refund processing time is 5-10 business days after receipt of returned item
    • refund amount will be the full product price minus shipping costs

    4.2 Refund Conditions

    • items must be in original condition
    • all original packaging and accessories must be included
    • refunds are subject to inspection upon receipt

    Service Cancellation

      5.1 Service Contracts

      Services are non-refundable once initiated. Partial refunds may be considered in exceptional circumstances at management’s discretion.

      Exceptions and Special Circumstances

      6.1 Warranty Claims

      Manufacturer warranties may provide additional protection beyond this policy. Customers should consult individual product warranty information.

      6.2 Discretionary Considerations

      Management reserves the right to make exceptions to this policy in unique situations. Decisions will be made on a case-by-case basis with fairness and customer satisfaction in mind.

      Contact Information

      For all return, refund, and RMA inquiries, please contact:

      Policy Updates

      This policy is subject to change without prior notice. The most current version will always be available on our website.

       

      Effective as of November 01, 2024